Auto Service Department KPI Formulas

Plain how-to guides for service managers.

• How to Calculate Effective Labor Rate (ELR)
• Technician Efficiency Formula
• Technician Productivity vs Efficiency (and Proficiency)
• How to Calculate Hours per Repair Order (Hours per RO)
• How to Calculate Comeback Rate and Keep a Comeback Log
• How to Calculate Labor Gross Profit Percentage

The KPI Template Pack is an Excel (.xlsx) workbook that also opens in Google Sheets. The comeback log and per-tech scorecard are in the Pro version.